We are here for you!
Frequently Asked Questions!
Is Bino of Sweden a reliable dealer?
Absolutely! Bino of Sweden is a Swedish company registered with the Swedish Tax Agency. We pride ourselves on offering high quality products and excellent customer service. We comply with all applicable regulations within the EU and always take ARN recommendations very seriously. Our products are carefully verified by our suppliers to ensure their authenticity.
What payment options do you offer?
We make it easy for you to pay by offering several options. You can pay with credit cards, PayPal and Klarna, among others. Please see our payment information for more details.
How long does it take to process my order?
We aim to process and dispatch all orders within 48 hours. After that, delivery usually takes between 4-9 working days depending on your location. You can find more information about our delivery times on our delivery page.
How can I track my order?
As soon as your order has been shipped, we will send a tracking link to the email address you used when ordering. In this way, you can easily track your delivery. You can read more about how our delivery process works on our delivery page.
What do I do if I cancel my order?
If you want to cancel your order before it has been shipped, just contact us at info@binoofsweden.com and we will sort it out free of charge. If your order has already been shipped, you need to pick up the package and follow our return policy to return the item. You can read more about the return policy and specific conditions for hygiene products on our returns page.
What is your return policy?
We accept returns within 14 days of receiving the product, provided the product is in its original condition and packaging. For hygiene products, the right of withdrawal only applies if the packaging is unbroken. Some products can have up to 30 days of return. Please read more on our return policy page or contact us at info@binoofsweden.com to start a return.
How long does it take to get a refund?
We aim to process refunds as quickly as possible. Normally this happens within 14 days after we receive the returned item. However, the refund time may vary depending on the payment method you used when placing the order.
What do I do if I have a problem with my product?
If something should be wrong with your product, do not hesitate to contact us at info@binoofsweden.com . We do our best to resolve any issues quickly and efficiently. For some products, we also offer warranty and repair services.
What do I do if I am not satisfied with my product?
Your satisfaction is important to us! If for any reason you are not satisfied with your purchase, contact us and we will help you find a solution. You can read more about our returns policy to understand your options.
Do you have any customer support that I can contact if I have questions?
Yes, we are here for you! Our customer support can be easily reached via email at info@binoofsweden.com . We are happy to help you with all your questions or concerns.