We are here for you!
**Is Bino of Sweden a reliable dealer?**
Yes, we are a certified e-commerce store that strives to provide high quality products and excellent customer service. Our products are approved according to EU laws and Swedish regulations, including regulations from the General Reclamation Board (ARN). We verify all our products through our suppliers to ensure their authenticity.
**What payment options do you offer?**
We accept most common payment options, including credit cards, PayPal and Klarna.
**How long does it take to process my order?**
We process and ship all orders within 48 hours. After that, it can take up to 3-7 business days within the EU and 5-10 business days to the US for your order to arrive.
**How can I track my order?**
As soon as we have shipped your order, we will send a tracking link to the email address you provided when ordering.
**What do I do if I cancel my order?**
If you regret it and want to cancel your order before it has been shipped, you can do so at no extra cost. Contact us as soon as possible at info@binoofsweden.com. If your order has already been shipped, you can return the products according to our return policy. Please note that the right of withdrawal does not apply to hygiene products that have been opened for hygienic reasons.
**What is your return policy?**
We accept returns within 14 days of receiving the product. The product must be in original condition and packaging. For hygiene products, the right of withdrawal only applies to unopened packaging. Contact us at info@binoofsweden.com to start a return.
**How long does it take to receive a refund?**
Refund times may vary depending on the payment method, but we aim to process all refunds within 14 days of receiving returned goods.
**What do I do if I have a problem with my product?**
Contact us at info@binoofsweden.com and we will help you solve any problems with your product. We also offer guarantees and repairs on certain products.
**Do you have any customer support that I can contact if I have questions?**
Yes, we offer customer support via email at info@binoofsweden.com. We are here to help you in any way we can.
**What do I do if I am not satisfied with my product?**
We want you to be satisfied with your purchase. If for any reason you are not satisfied with your product, contact us at info@binoofsweden.com and we will solve it in the best way. Please note that the right of withdrawal does not apply to hygiene products that have been opened for hygienic reasons.